Privacy Policy

CurbVana, operated by KingdomValor LLC ("CurbVana," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website curbvana.com and use our home services booking platform. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Personal Information: Name, email address, phone number, and physical address where services will be performed.
• Payment Information: Credit card details and billing information, which are processed securely through Stripe. We do not store your full credit card number on our servers.
• Service Details: Information about the services you request, including service type, home size, special instructions, appointment dates, and any add-ons selected.
• Communications: Records of your communications with us, including emails, SMS messages, and any customer support interactions.
• Service Provider Information: If you register as a service provider (subcontractor), we collect additional information including your professional experience, availability, background check consent, and banking information for payment.

We also automatically collect certain information when you visit our website:

• Device Information: Browser type, operating system, device identifiers, and IP address.
• Usage Information: Pages visited, time spent on pages, links clicked, and referring URLs.
• Location Information: General geographic location based on IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Bookings: To schedule, confirm, and manage your service appointments.
• Dispatching Service Providers: To connect you with qualified, vetted service professionals in your area and provide them with the information necessary to perform the requested services.
• Communications: To send you booking confirmations, appointment reminders, service updates, completion notices, and respond to your inquiries.
• Payment Processing: To process payments for services through our secure payment processor, Stripe.
• Service Improvement: To analyze usage patterns, improve our website and services, and develop new features.
• Customer Support: To provide customer service and resolve any issues that may arise.
• Marketing: To send promotional communications about our services (you may opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS Communications

By providing your phone number and booking a service through CurbVana, you expressly consent to receive SMS text messages from us. This consent is a condition of using our services.

For Customers:

When you book a service, you consent to receive SMS messages including:

• Booking confirmations
• Appointment reminders
• Service provider arrival notifications
• Service completion notices
• Payment receipts
• Follow-up satisfaction surveys

For Service Providers (Subcontractors):

When you register as a service provider, you consent to receive SMS messages including:

• New job assignments and opportunities
• Job details and customer information
• Schedule updates and reminders
• Payment notifications
• Important platform announcements

Message Frequency and Opt-Out:

Message frequency varies based on your booking activity. You may receive multiple messages per booking cycle.

You can cancel SMS at any time. Text "STOP" to any message to opt out. You will receive one final confirmation message. Opting out may affect our ability to send you important service updates.

To opt back in, text "START" to any previous CurbVana message or contact us at [email protected].

Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

For help with SMS, text "HELP" to any message or email [email protected].

4. Payment Information

All payment transactions are processed through Stripe, a PCI-DSS Level 1 compliant payment processor. When you provide payment information, it is transmitted directly to Stripe over an encrypted connection. We do not store, process, or have access to your full credit card number, CVV, or other sensitive cardholder data on our servers.

We may receive and store limited information from Stripe, such as the last four digits of your card number, card brand, expiration date, and billing address, for order confirmation and customer service purposes.

5. Information Sharing

We share your information only in the following limited circumstances:

• With Service Providers (to fulfill your booking only): We share necessary information with independent service providers (subcontractors) solely to fulfill your booked services. This includes your name, service address, phone number, and service details. Service providers are contractually obligated to protect your information and use it only for the purpose of providing the requested services. They may not use your information for their own marketing or any other purpose.
• With Payment Processors: We share payment information with Stripe to process transactions securely.
• For Legal Purposes: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If CurbVana is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls limiting employee access to personal data
• Regular security assessments
• PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.
• SMS Opt-Out: Reply STOP to any SMS message to opt out of text communications.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze website traffic and performance
• Provide a personalized experience

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

We may also use analytics services such as Google Analytics to collect and analyze usage data. These services may use their own cookies and tracking technologies.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Effective Date" at the top of this policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: